Success in every job and in every career requires effective communications with others in the workplace. Technical skills, job skills, expertise and college degrees are not enough. Success in the workplace requires communication with coworkers, management, other departments, clients, and vendors. Workplace success requires communicating ideas, gaining support, addressing change, challenging outdated processes, and building consensus. Essentials of Workplace Communications addresses the skills and provides real-world practice to gain expertise and confidence with interactions on the job in any environment. The course builds and integrates all six skills necessary for effective workplace communication. Students will gain expertise to establish connection, gain engagement, understand perspective, propose solutions, resolve issues, and gain agreement. Students with effective skills in workplace communication will have a definitive advantage in getting hired and being successful in their careers.
Students will gain expertise to establish connections, gain engagement, understand perspective, propose solutions, resolve issues, and gain agreement.
Courses in the Essentials of Effective Workplace Communications curriculum:
People work with people they like and with people they trust. Without trust and relationship, simple communications can become stalled or worse, become major issues. Whether participating in a one-time interaction or working with co-workers, management, vendors, or clients, establishing an open, trusting relationship right up front makes a critical difference in the ability to achieve success on the job. This course will teach you effective techniques to build relationship and trust with co-workers and associates.
Your workplace objectives are important to you, but they may not be important to the people you need to work with. Your priorities are not their priorities. Your goals are not their goals, and your needs are not their needs. Even if you have an appointment or scheduled meeting, in many instances, you will just not have their attention.
Early on in your conversation, you will have only about twenty seconds to say something that grabs the other person’s attention and makes them willing to suspend what they were thinking about and want to engage with you. This course will teach you techniques and skills to engage the interest and willing participation of other people right at the start of your conversations.
The single most valuable component of effective communications of any type is understanding the needs of the person with whom you are speaking. Before you even think about presenting your ideas to others, you need to make sure that you understand their perspective, their needs, and their issues.
Armed with a solid understanding of the needs of the other person or the needs of his or her department, you will have the background to present your ideas in a context that will be valued by your co-workers or associates. You will be far more effective in your suggestions, ideas, and requests. This course will teach you techniques for asking questions that funnel down to a clear perspective of other people’s needs so that you can be prepared to discuss your own needs, requests, ideas, or proposals to a much more open and welcoming person or audience.
When you’ve considered your ideas in the context of another person or department’s needs, you can present your ideas as solutions to shared needs or requirements. In this course, you will learn to:
As a result of learning the presentation techniques and process in this course, you will be able to share your ideas and perspectives to gain understanding and support with even the most resistant person or department.
At any point in time during your interactions and communications in the workplace, you will encounter a wide variety of obstacles and issues that will need to be resolved. People will object to your ideas, they will object to your approach to solving a problem, they will object to all… or any part of a proposal that you might be strongly devoted to. They might even object to you! Wouldn’t it be helpful to know what to do to manage such circumstances to a favorable conclusion?
In this course you will learn that:
To be successful in the workplace, you will need to gain agreement from your co-workers, your manager, other departments, or outside associates, clients, and vendors. Gaining agreement, in many cases, true commitment, can become a consistent strength that enhances your success throughout your career.
In this course, you will learn how to incorporate specific information from your conversations that will enable others to find comfort in agreeing to take the next steps with you. You will be able to gain buy-in, set up follow-on meetings, get introductions, acquire resources, change priorities, get approvals, create urgency, and hundreds of other requirements for moving forward on the job.
Each course is is composed of two or more modules, and each module may take 20 - 30 minutes to complete. Each module has one or more quizzes for content reinforcement, and a successful completion of the quiz gains you access to the next module. Successful completion of the course final exam provides access to the course certificate. There are eight course certificates available for you to earn in the Consultative Selling Bundle.
* Online Only courses are not eligible for certification.
The national certification by NCCET, National Council for Continuing Education and Training process includes:
Completing the certification process guarantees the student has not only learned the techniques, but can also use the techniques in the work environment to increase effectiveness.