Workplace Communication Online Course

Ensure success throughout your career with these essential communication skills.

Effective communications are at the heart of success in any organization. Whether you are communicating within your organization, or with clients, it is imperative to gain support and build consensus.
You must...
  • Establish a connection in the workplace such that you gain trust with anyone you communicate with.
  • Gain engagement with fellow workers, superiors, and customers so they cannot wait to discuss your ideas.
  • Understand the perspective of anyone you talk with.
  • Propose solutions in a way that gets their feedback and moves you closer to agreement.
  • Resolve issues at all levels of engagement, before they become problems.
  • Gain agreement to move forward with your ideas.

Success in every job and in every career requires effective communications with others in the workplace.  Technical skills, job skills, expertise and college degrees are not enough.  Success in the workplace requires communication with coworkers, management, other departments, clients, and vendors.  Workplace success requires communicating ideas, gaining support, addressing change, challenging outdated processes, and building consensus.  Essentials of Workplace Communications addresses the skills and provides real-world practice to gain expertise and confidence with interactions on the job in any environment.   The course builds and integrates all six skills necessary for effective workplace communication.  Students will gain expertise to establish connection, gain engagement, understand perspective, propose solutions, resolve issues, and gain agreement.   Students with effective skills in workplace communication will have a definitive advantage in getting hired and being successful in their careers.

Students will gain expertise to establish connections, gain engagement, understand perspective, propose solutions, resolve issues, and gain agreement.

Courses in the Essentials of Effective Workplace Communications curriculum:

# Title Info # Modules
1 Establishing Connections 1
2 Gaining Engagement 1
3 Understanding Perspective 1
4 Proposing Solutions 1
5 Resolving Issues 1
6 Gaining Agreement 1

Each course is is composed of two or more modules, and each module may take 20 - 30 minutes to complete. Each module has one or more quizzes for content reinforcement, and a successful completion of the quiz gains you access to the next module. Successful completion of the course final exam provides access to the course certificate. There are eight course certificates available for you to earn in the Consultative Selling Bundle.

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Online Only Classes* Blended Classes Face to Face Classes
$599.00 $1,185.00 $1,185.00

* Online Only courses are not eligible for certification.

Course Online Only Blended Classes Face to Face Classes
Consultative Selling 34 Hours 4-6 Weeks 3 Days
Workplace Communication 26 Hours 4-6 Weeks 3 Days
People Leadership 21 Hours 4-6 Weeks 3 Days
Account Management 24 Hours 4-6 Weeks 3 Days

The national certification by NCCET, National Council for Continuing Education and Training process includes:

  1. Completing all classwork/coursework in person or on a series of Internet-based video meetings.
  2. Working with a GDA instructor to practice and demonstrate proficiency using the sales techniques in a conversational role play scenario.
  3. Passing the online final exam with a score of 80% or higher.

Completing the certification process guarantees the student has not only learned the techniques, but can also use the techniques in the work environment to increase effectiveness.

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